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“Human beings are not truth machines,” Hill told CMO.com. Over the years, neuromarketing has grabbed the attention of marketing professionals-and there’s now nearly unanimous recognition that emotional responses drive many consumer decisions. Ale Smidts, a professor of marketing research at the Rotterdam School of Management at Erasmus University, coined the term in 2002. It’s a very different way of looking at and evaluate marketing efforts-and not simply relying on self-reporting,” explained Dan Hill, an industry pioneer who runs the neuroscience firm Sensory Logic and is author of “About Face: Ten Secrets to Emotionally Effective Advertising.” It represents a way for marketers to get their heads around consumer emotions.
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The approaches include functional magnetic resonance imagery (fMRI), electrodes and sensors, facial coding using cameras and computing, and biometrics that measure heart rate, galvanic skin response (GSR), or eye movement to understand how a person reacts to images, audio, and other sensory information. Neuroscience-the study of the nervous system and, in the marketing world, the ability to transform sensorimotor, cogitative impulses, and affective response to stimuli into actual data and insight-is steadily marching forward and moving into the mainstream of marketing.Īlready, an array of companies-including Coca Cola, Frito-Lay, Gillette, Google, P&G, Philips, and Hyundai-have turned to neuromarketing techniques to test products.
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“In some cases, there are significant gaps and discrepancies,” said Michael Smith, vice president of consumer neuroscience solutions at Nielsen, in an interview with CMO.com.Īs a result, researchers-as well as engineers, product designers, and marketers-are attempting to delve deeper into the human mind and transform electrical brain impulses, eye and face activity, and skin response into discernable, actionable data about how a person thinks and feels about an automobile, liquor bottle, clothing item, food product, smartphone, television commercial, software app, or corporate brand. Consumers don’t always do what they say, and they don’t always behave predictably.
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Yet, as every marketing professional knows, data from surveys, focus groups, point of sale, credit cards, click behavior, and even beacons can only go so far. For decades, CMOs and others have left no stone unturned in the quest to fathom consumer behavior and take marketing to a new and better level. So the next time your kids are driving you crazy, you might consider swapping that glass of rosé for a sponge.Understanding what makes people tick has always been at the center of marketing. Two-thirds of the study’s participants strongly agreed that they often cleaned more than they originally set out to and 82 percent of the participants agreed to clean an optional sticky kitchen mess that hadn’t been on their original task list.Īfter cleaning, participants reported feeling more determined, inspired and proud, and less jittery, nervous and hostile. The study also found that those enthusiastic feelings that cleaning elicits can often push you to clean more than you had planned for. “This positive mental boost can lead to an increased desire to continue cleaning and ultimately results in a truly satisfying experience that leaves the cleaner feeling accomplished.” Jennifer Hartstein, clinical psychologist. “Cleaning anything, whether it’s wiping smudges off your fridge or removing greasy build up from your car’s wheels, can boost your mood and give you a sense of pride for a job well done,” said Dr. Among those surveyed, 82 percent also strongly agreed they like to admire their work after a good clean and 81 percent felt a sense of accomplishment when they finished. Participants were also surveyed on their feelings about cleaning and a whopping 100 percent agreed that cleaning provides peace of mind and a sense of control over one’s environment. This shift was driven by feelings of emotional enthusiasm and excitement, much like watching a sporting event. The tracking devices measured the Galvanic Skin Response (GSR) and Heart Rate (HR) of participants and found that while cleaning, changes were observed. Clean Cleaning Rush Study conducted in partnership with Ipsos Public Affairs tracked the biometric response to cleaning using wearable devices and found that cleaning stimulates an adrenaline rush. A study reveals why cleaning feels so satisfying and it’s not just because you can finally see the floor again. You might dread cleaning your house, but the truth is once you start you actually feel pretty great.
